Chatbot Vs Live Chat Battle Who Wins | Click2magic
July 25, 2022 ⚊ 1 Min read ⚊ Views 93 ⚊ TECH
Chatbot vs live chat battle who wins? So, both live chat and chatbots have myriad benefits. However, the choice between live chat vs chatbot is an ongoing debate. Let’s dive into their basics before we discuss chatbot vs live chat. The interaction with customers will be carried out with humans i.e. chat agents. Both customers and live agents will have a real-time chat or conversation. Chatbots are considered the next generation of intelligent customer service. In chatbots, the interaction with customers will be carried out by a machine. Live chat and chatbots are two great ways to earn customers’ satisfaction and improve customer service. Debating the live chat vs chatbot is not the aim of this article but to help you understand where live chat and chatbot are useful at their best and where not.
